Terms and Conditions of Sale
About these terms
These terms and conditions of sale (and our Privacy Policy) tell you information about us and the legal terms and conditions that will apply whenever you buy any of our products.
Please read these terms and conditions before ordering any products from the Field Compost website, over the telephone or through email with our customer services team or in person.
By placing an order with us, you are agreeing to be bound by and comply with these terms and conditions. If you do not accept these terms and conditions, you will not be able to order any products from us.
1. Definition and interpretation
The company means Field (compost) Ltd. Company No. 7139279.
Address for correspondence: Weston Woods Farm, Weston Colville, Cambridgeshire, CB21 5NR.
The customer means any individual or business contracting with the company for the supply of products or services.
Delivery means delivery by the company or any subcontractor employed by the company directly or indirectly.
These conditions may only be modified by a variation in writing signed by a Director. By purchasing our products via our website, it will be taken as agreement to these terms and conditions of sale.
2. About the customer
By placing an order with us (whether via our website, over email, over the telephone or in person), you are confirming that:
- you are legally capable of entering into binding contracts; and
- you are at least 18 years old.
3. Products and Services
Every effort will be made to ensure products and services are fit for purpose and of satisfactory quality at the point of delivery. However, no warranties or guarantees are offered or implied regarding the quality, visual appearance or fitness for purpose of these products and services.
Products are supplied by approximate volume unless otherwise stated. The customer accepts that the appearance, characteristics and moisture content of products may be subject to slight variation. Variations in colour, texture and compositions are to be expected due to natural raw materials used to manufacture our products, and these shall not be considered defects. Product images are for illustrative purposes only and may not represent the exact product supplied.
Guidance is provided on how to use products effectively; however, no liability is accepted for the failure of plants or turf because of improper use.
Products are not suitable for ingestion by humans or animals. No liability is accepted for death, illness or injury to humans or animals as a result of ingesting products.
Once a product has been paid for and delivered it becomes the property of the customer. The company accepts no liability for any incident, accident or injury resulting from the storage of the products once delivered. We do not accept responsibility for reduced performance caused by improper storage, moisture ingress after delivery, or conditions outside of our reasonable control.
The customer is solely responsible for ensuring that the product ordered is suitable for their needs. If you are unsure about what product you require, please contact us.
The company will offer advice on the approximate quantity of products required based on the information provided by the customer. However, the customer takes full responsibility for ordering the correct product and quantity. The company does not provide refunds for surplus products, and the collection of surplus products will be subject to a collection charge.
4. Dispatch and delivery of products and services
Once an order has been confirmed the company or the delivery contractor will make every effort to dispatch and deliver the products/services ordered within the agreed timescales. However, the company does not provide any guarantees on the specific timing of a delivery and does not accept any liability for losses/costs/damages incurred as a result of late delivery of products/services.
If your order is delayed, then we will contact you as soon as possible to let you know. Field Compost and the contact couriers are not responsible for delays outside of their control.
The customer is responsible for ensuring the accuracy of instructions relating to delivery. If the company cannot deliver an item due to the customer providing inaccurate, vague or ambiguous information then the customer will be liable to pay the original delivery cost of the item plus any redelivery or return costs incurred.
The company will always try it’s best to ensure that products are delivered in the location requested by the customer. However, delivery will always be subject to safe and legal vehicle access, details of delivery capabilities and restrictions are available on the company website (www.fieldcompost.co.uk). If delivery cannot be completed due to customer error, including access issues, incorrect information, or absence, additional charges may apply. Field (Compost) Ltd and its delivery partners accept no liability for any damage caused to surfaces, structures, or property beyond the public highway.
The company does not accept any liability for damage to property incurred whilst the driver is acting under the instruction of the customer. If a company vehicle or contactor’s vehicle becomes stuck or damaged as a result of manoeuvring under the customer’s instruction, then the customer will be liable for any recovery, repair or waiting costs incurred.
If the goods are refused on delivery, or the company or delivery contractor acting on behalf of the company cannot gain access to the delivery location as instructed and agreed by the customer, then additional charges may apply. In this instance the customer will be liable to pay the original delivery cost of the item plus any redelivery or return costs incurred. The customer accepts that if they can’t be contacted and if it is safe and legal to do so the product/s ordered will be left at the kerbside.
All pallet deliveries are made on a kerbside basis only. At the driver’s discretion, delivery may be made onto private property (e.g., a driveway), if requested by the customer. However, this is done entirely at the customer’s risk, and Field Compost/our courier is not liable for any damages caused in doing so.
The customer is responsible for ensuring suitable access for delivery vehicles, including adequate space and ground conditions capable of supporting vehicles of up to 32 tonnes.
Please ensure the goods are inspected before being signed for and any damage caused in transit is noted on the proof of delivery when the goods are received; claims for damaged goods against the haulier / delivery company cannot be made after the goods have been signed for as acceptable.
5. Amending your order
Orders (the product or delivery date) can only be amended prior to the goods being dispatched. If a customer wishes to amend or cancel an order, they should email the amendment/cancellation instructions to sales@fieldcompost.co.uk stating “Urgent Order Amendment/Cancellation” in the subject field of the email. Amending the product and quantity may incur additional fees.
6. Complaints
Any issues with goods supplied should be reported in writing within 7 days of delivery or collection. Failure to notify within this timeframe may affect the company’s ability to investigate the issue. Complaints should be sent to sales@fieldcompost.co.uk or the company’s postal address. Please provide order details and images to enable our customer services team to help.
Field Compost cannot accept responsibility for goods that have been used, altered or stored incorrectly.
All returns for potentially defective products will be examined once they have been received by Field Compost Ltd and we will notify the customer if they are entitled to a refund or a replacement via email within a reasonable period.
If a product is proven to be defective upon return to Field Compost, the company will issue a refund or will send a replacement product (if the customer has reported the issue within 14 days of receiving the product). Products must be returned in their original condition. The company reserves the right to deny or reduce any refund if the product has been used or damaged by the customer.
7. Cancellation/returns policy:
Orders cancelled prior to dispatch will receive a full refund.
For items bought online, by email or by telephone: the customer has the right to cancel their order at any time up to 14 days from when the order was received.
The customer’s right to cancel, for non-faulty goods, does not apply:
- If the customer has used the products after delivery.
- If the product has been mixed inseparably with other items after delivery.
- For custom-made items, i.e., our products sold in Dumpy, Bulk or Jumbo bags, loose-load or bespoke mixes.
- For living/perishable products such as turf.
- If the customer has cancelled the order over 14 days post-delivery.
If you change your mind and want to cancel an order, you must contact us by email (sales@fieldcompost.co.uk) or call us (on 01440 966966) within 14 days of delivery. Please include details of your order to help us identify it. We will then send you an email to confirm we have received your notification of cancellation and advising how to return the product(s) you want to cancel.
Orders cancelled when in transit or when delivered will incur delivery and return charges. The customer will be liable for any carriage costs incurred as a result of an order being cancelled or amended after the goods have been dispatched.
Customers must return non-perishable and non-custom goods within 14 days of cancelling, provided goods are unused and in their original condition. Customers are required to return the goods at their own expense, to an address specified by Field (Compost) Ltd. In most cases, Field Compost Ltd can arrange the collection and return of the goods and deduct the costs of return from the refund due.
The company will issue refunds for correctly returned and/or defective products within 14 days of receiving the returned product back from customer.
Orders cancelled after dispatch will be refunded for goods only, excluding the original delivery cost and return costs already incurred by our courier.
The company can only refund any money due using the same method originally used by the customer to pay for their purchase.
8. The company’s rights to cancel
We reserve the right to cancel any order placed with us if:
- You fail to pay for your order when requested to do so (or if we are unable to authorise a payment via your chosen payment method);
- You fail to provide us with any information we require to process your order when requested (e.g. delivery address or telephone number); or
- You otherwise breach these terms and conditions and fail to fix this within a reasonable time of being asked to do so; or
- We are unable to deliver your order for reasons beyond our control (such as stock shortages or restricted access).
9. Customer responsibilities
The Customer is responsible for:
- Ensuring access is suitable for delivery
- Selecting appropriate products for intended use
- Ordering correct quantities
- Checking goods upon delivery
Terms and conditions updated 02/11/26
